Effective Date: 1-JAN-2025
JBA SOLUTIONS SDN BHD (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you engage with our IT development, consulting, and related services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing details, and job title.
- Business Information: Company name, project requirements, and related documentation.
- Technical Information: IP address, browser type, device details, cookies, and usage data when visiting our websites or applications.
- Service Data: Information shared with us to enable delivery of our IT solutions (e.g., system credentials, API keys, or test data).
2. How We Use Your Information
We process your data for purposes including:
- To provide and manage our IT development and support services.
- To communicate regarding projects, proposals, and service updates.
- To improve our products, solutions, and website functionality.
- To comply with legal and regulatory requirements.
- For billing, payment, and account management.
- For marketing and promotional activities (only with your consent).
3. Information Sharing & Disclosure
We do not sell or rent your personal data. However, we may share information in the following cases:
- With Service Providers: Third parties assisting in hosting, payment processing, or analytics.
- For Legal Reasons: If required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Data Security
We implement industry-standard security measures (encryption, access controls, monitoring) to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes stated in this policy, or as required by law.
6. Your Rights
Depending on applicable laws (e.g., Malaysia PDPA, GDPR if EU clients are involved), you may have the right to:
- Access and request a copy of your data.
- Correct or update inaccurate information.
- Withdraw consent to processing.
- Request deletion of personal data, subject to legal obligations.
- Object to certain processing activities.
Requests may be submitted via the contact details below.
7. International Transfers
If we transfer personal data outside Malaysia, we will ensure adequate safeguards are in place in line with applicable data protection laws.
8. Cookies & Tracking
Our website may use cookies and similar technologies to enhance user experience and analyse website traffic. You can manage or disable cookies through your browser settings.
9. Third-Party Links
Our website or services may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.
11. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us at:
JBA SOLUTIONS SDN BHD
BT 636, Level 6, Block B1, iCom Square, Jalan Pending, 93450 Kuching, Sarawak, Malaysia.
Email: info@jba-solutions.com
Phone: +6082-262868